Terms of Service

These Terms of Service (Terms) govern your use of LandlordMate (the Service), provided by SideHustle Labs Pty Ltd (ACN 700 643 367 · ABN 17 700 643 367) (we, us) — a web and installable app that helps Australian landlords self-manage residential tenancies. By creating an account or using the Service you agree to these Terms, our Disclaimer and our Privacy Policy. If you don't agree, don't use the Service.

LandlordMate provides a per-state compliance calendar, rent and ledger tools, messaging, inspections, maintenance tracking and notice generation. Compliance information is general information only, not legal advice — see the Disclaimer. You must independently verify any obligation, form, amount or notice period with the relevant regulator before you act on it.

We are a software tool for self-managing landlords — not your agent or adviser. LandlordMate is not a licensed real estate agent or property manager, not a lawyer or law firm, and not a financial adviser, credit provider or payment institution. We do not act, and cannot act, for you or your tenant in any representative capacity. You are the self-managing principal: every notice, decision and action is yours, and you remain responsible for engaging a licensed agent, solicitor, accountant or other professional where your circumstances require it.

You must be at least 18 and able to enter a binding contract. You are responsible for the accuracy of the information you enter, for keeping your login credentials secure, and for all activity under your account. Tell us promptly of any unauthorised use.

LandlordMate is a subscription that covers your rentals: a Founding rate of $99/yr locked for life (first 50 accounts, up to 5 properties), or Standard at $29/mo / $290/yr for up to 3 properties, plus $10/mo (or $99/yr, pro-rated to your renewal date) per active property beyond three. Optional tenant database checks are $25 each. All prices include GST (the GST component is shown on invoices). Paid plans auto-renew for successive periods at the then-current price until you cancel — the Founding rate stays locked for life. We may change fees on at least 30 days' written notice; if a change increases the price you pay, you may cancel before it takes effect and we'll refund the unused portion of any period you've prepaid. A change never affects the current paid period.

Rent is paid by your tenant directly to you — a transfer or PayID payment from their bank account to yours, under arrangements between the two of you. LandlordMate records and reconciles those payments (by the payment reference) but never collects, holds, controls, directs or accesses rent funds, and is not a party to the payment. LandlordMate provides software only — it does not provide a non-cash payment facility and does not hold an Australian Financial Services Licence. Any payment dispute or reversal is between you, your tenant and your respective banks. Our own charges (your subscription and any verification fees) are processed by Stripe Payments Australia Pty Ltd (AFSL 500105), a PCI-DSS Level 1 certified provider — those are the only payments we take, and none of them are rent.

Tenants access their own portal by invitation (magic link or a password they set) and can only see their own tenancy. You are responsible for who you invite and for the accuracy of the tenancy information you enter. Content a tenant submits (messages, repair reports, inspection videos) is made available to you as their landlord.

You retain ownership of the data you enter. You grant us a licence to host and process it to provide the Service. You are solely responsible for the notices you issue, the decisions you make, and your compliance with tenancy law — the Service organises information; it does not make legal decisions for you. Listing to external portals:if you use the Service to syndicate a listing to realestate.com.au, Domain or a similar portal, you represent that you hold a current, valid real-estate agency licence in the property's state and are authorised to advertise it, and you agree to comply with each portal's own terms. We don't verify your licence and aren't responsible for a portal accepting, rejecting or removing a listing.

Don't use the Service unlawfully, to harass or mislead, to store identity documents where the Service says not to, to scrape or reverse-engineer it, to breach a third party's rights, or to circumvent security. We may suspend accounts that do.

The Service integrates independent providers — payments (Stripe), database and file storage (Supabase), email/SMS (e.g. Resend), and tenant-database checks (TICA/NTD). Your use of those features is also subject to the relevant provider's terms. We're not responsible for third-party services or the content they link to.

Screening & identity checks.Identity verification (Stripe Identity) and tenancy-database checks (TICA/NTD) are performed entirely by those third-party providers — we pass their results through without independently verifying them and make no warranty that a result is accurate, complete or current. A "certified" identity result means the provider matched a person to a document; it is not a guarantee of that person's honesty, suitability as a tenant, or of any other information they supplied, which may be false. Tenancy decisions are yours alone. To the maximum extent permitted by law, we are not liable for any loss arising from false, incomplete or fraudulent information in an application, or from an error in a third-party check result.

LandlordMate, its software, design and content are owned by us or our licensors. These Terms don't transfer any of our intellectual property to you.

The Service is provided on an "as is" and "as available"basis. We don't warrant that it will be uninterrupted, error-free, or that compliance information is complete or current for your circumstances. Nothing in these Terms excludes rights under the Australian Consumer Law that cannot lawfully be excluded.

Our liability is limited, and you indemnify us, as set out in the Disclaimer, which forms part of these Terms. To the maximum extent permitted by law, we are not liable for indirect or consequential loss, or for any loss arising from your reliance on compliance information you did not independently verify.

You can cancel your subscription at any timefrom your account settings — cancelling stops the next renewal and your access continues until the end of the period you've paid for. We don't refund for change of mind, except where the Australian Consumer Law requires. We may suspend or terminate access if you breach these Terms; where we terminate for our own convenience (with no breach by you), we'll give reasonable notice and refund the unused portion of any prepaid period. On termination you may export your data for a reasonable period; some records may be retained as described in the Privacy Policy.

We may update these Terms from time to time. For a material change we'll give at least 30 days' notice(by email or in-app). If you don't accept a material change, you may cancel before it takes effect and we'll refund the unused portion of any prepaid period; continuing to use the Service after it takes effect means you accept the updated Terms. Minor changes (such as clarifications or new features) may take effect when posted.

If something's wrong, contact us first at support@landlordmate.com.au and we'll work with you in good faith to resolve it quickly. If we can't, either party may take the matter to the courts below or to any external dispute-resolution or ombudsman scheme that applies. Nothing here limits your rights under the Australian Consumer Law.

If any term of these Terms would be unfair under the unfair-contract-terms provisions of the Australian Consumer Law, that term applies only to the extent it is not unfair, and the rest of these Terms continue in force.

These Terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of its courts.